Terms and conditions


Fishtail Tours and Travels reserves the right to grant, restrict, refuse or terminate access to the website for any reason whatsoever at its sole discretion.


Fishtail Tours and Travels reserves the right to make changes in the website or content update.


In case of a dispute, Fishtail Tours and Travels reserve the right of final decision on the interpretation of these terms and conditions.


Cancellation and amendment charges will be applied if a booking is cancelled or amendment is made after it has been confirmed. Additionally, administrative fee and/or cancellation fee will also be levied depending on the time frame before the travelling dates.


Our team will always be offline and available via telephone or email in case of any confusion or error concerning the use of this portal. Therefore, Fishtail Tours and Travels do not take responsibility inability to use the website. Although all precautions and tests have been done to make sure there are no glitches and technical errors, any issue should be immediately reported to our team and the company does not hold responsibility for any loss.


Standard check in time is 14:00PM and check out time is 12:00PM. This however may depend on the Hotel chosen.


Early check in and late check outs can only be requested and is subject to availability. Decision is made at the Hotel’s discretion.


Standard check in time is 14:00PM and check out time is 12:00PM. This however may depend on the Hotel chosen.


All Hotels require a mandatory deposit fee during the time of check in, which upon check out will be fully refunded to the guests after clearing all incidental charger ( if any).


All Hotel bookings under request will be confirmed via email as well as have the status updated online. However, there is no assurance that the booking will be guaranteed. In that case, Agents will be eligible for a refund if payment has already been made. However, Fishtail Tours and Travels will not be liable for any further inconvenience.


No refund is applicable to unused tours, booked separately or in a package. All tours upon no show or late show up, is not applicable for a refund.


Photos of the hotels, attractions and services published online are for reference only and any misunderstanding merely caused by the visual appearance on the website will not be our responsibility.


In the unlikely event that fishtail tours and travels are unable to provide services that have already been guaranteed, there will either be a refund limited to the actual cost of the service or a replacement of the service matching the cost of the initial service.


 Although we are flexible on change of pick up or drop off time on our private tours, final decision will be made by the company. However, if guests are not present without 05 minutes of the allocated time, the driver may not wait and rescheduling is not applicable without charge.


Please check to see if the SIC tours pick up point includes the hotel guests are staying in. If a Hotel does not come under the list of the pickup hotels, guests will have to arrange to get to the nearest pick up point by themselves.


Fishtail Tours and Travels do not take responsibility if an attraction denies admission of children in case the attraction bases its child rate upon height and not merely just the age.


Although we take pride in efficiency and the important of timing, any change in schedule is subject to external factors such as traffic and weather conditions.


 Itineraries, travel arrangements and/or arranged sightseeing are subject to change with notice due to unforeseen circumstances or circumstances beyond fishtail tours and Travel’s control such as the weather.


All inclusions will be stated in the invoice as well as the Itinerary. If a package to a destination does not mention visa included, it is up to the passengers travelling to make the visa arrangements themselves.


Until guaranteed and confirmed on the website and via email, all rates are subject to change if on hold. Any change in rate will be notified to you before confirmation on our website. Quotations are made on the basis of rates and taxes available on the day of the quote, any changes in the rate due to availability or merely an increase in rate will not be our responsibility.


Kindly note if any service is on hold and has passed the cut off date, it will be automatically cancelled. Reminders of such dates will be sent to you via email. Thus, Fishtail Tours and Travels will not take further responsibility.


Please note rates may vary as according to the nationalities of the client.


Fishtail tours and Travels will not take responsibility for visa rejection, passport validity related issues or immigration’s denial of visa on arrival as these are external factors that concern the immigration authorities. Authorities will be at sole discretion in the country concerned. Hence kindly, take precautions such as providing and carrying enough documentation such as the tour Itinerary and Hotel confirmation number to avoid such scenarios.


If the guests travelling would like to add additional services other than Hotel, they can contact the operator in charge and payment for the added service should be made to the operator in charge in exchange for an invoice for the record. Added services such as room upgrade is subject to availability.


Any objections during the tour should immediately be reported to the tour operator in charge instead of after to tour has come to an end. This will allow immediate action.